Aunty Grace provides a large range of services that support and enable you to lead your best life! Getting help doesn’t have to mean losing your independence.
Follow our 6 step guide to get your home care package underway
Funding Options
There are two ways you can fund your services with Aunty Grace, these are:
There are a couple forms of government funding options that are provided for in home care. Aunty Grace is an approved provider to manage and deliver Home Care Packages.
Home Care Package
A Home Care Package is one form of aged care funding provided by the Australian Government. It helps to pay for services that enable you to remain independent, safe, and well at home.
We help you select services that are tailored to your individual needs and ensure you get the most value out of your Home Care Package.
Contributions Explained
Depending on your situation, you may be eligible for a Home Care Package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs and the amount of government contributions provided to deliver these support services.
level
Description
1
Basic care needs
Common services used A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
Fortnightly government contribution $406
2
Low care needs
Common services used Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
Fortnightly government contribution $714
3
Intermediate care needs
Common services used Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
Fortnightly government contribution $1,555
4
High care needs
Common services used Support with your high level and complex care needs
Fortnightly government contribution $2,357
level
Description
Common services used
Fortnightly government contribution
1
Basic care needs
A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
$406
2
Low care needs
Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
$714
3
Intermediate care needs
Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
$1,555
4
High care needs
Support with your high level and complex care needs
$2,357
To make your selection of tailored services and get a quote
Private Funding (Self-Funded)
Waiting For Government Contributions
We understand that it can be stressful navigating and waiting for a Home Care Package, especially when you need timely support. We can arrange services if you have been approved for a HCP and are waiting for assignment, providing comfort to you and your family.
To make your selection of tailored services and get a quote
Our Care Model
The Aunty Grace Community places you at the centre of your care, but also recognises the role of the wider community in keeping you well, including your family and loved ones. We keep you connected to the people and things that matter, ensuring a holistic outcome in reaching your care needs.
Care Management
Care Management is a service provided to you to help you get the most out of your Home Care Package care and services. This includes helping you to identify and prioritise your needs and goals, set up a schedule of services, find the right workers for you, and monitor your services to make sure you are getting great results.
Unfortunately, despite some providers’ high fees, their care management is less effective because the people responsible for looking after you are busy with administrative tasks. It’s not unusual for care managers from some Providers to spend more than 50% of their time on admin due to outdated systems and technology.
At Aunty Grace, we pride ourselves on the quality of care management that you receive, and we work hard to improve our processes and make sure that our Care Managers are focused on you. We take all the administrative work off our Care managers and absorb this into the cost of our Package Management. This way your Care Manager can be in regular contact with you, your representatives and your workers to make sure things are being done the way you like, and to offer their expert advice. And if anything changes, your Care Manager is always available.
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How To Apply For Government Contributions?
We can help you apply for Government contributions and guide you through each of the six steps of the application process below. With Aunty Grace you can be sure that your dedicated support team will:
Always be up to date with your latest information
Provide consistent high quality care and support
Provide ongoing and clear communication about your service delivery
Check-in with you regularly to ensure your support is meeting your needs
To apply for a Home Care Package, you need to go through a government body called My Aged Care (MAC). To get started you need to request an assessment. You will be given a MAC referral code.
We can make a referral for an assessment to My Aged Care (www.myagedcare.gov.au) on your behalf and help you to prepare. We can also assist you with interim support services that you may need during the time it takes to complete the application and start receiving services.
If Aunty Grace is your preferred supplier, you can let My Aged Care know when requesting your assessment. This means when your package becomes available, we will also be informed and can contact you to start organising your support plan.
My Aged Care will contact you with a time and date for your assessment. During this assessment, you should discuss your needs, situation, and any current care or support services that you are receiving.
It is important for the assessors to understand your capabilities with and without support (formal or informal).
The Aged Care Assessment Team/Service (ACAT/ACAS) will schedule a time to visit you at your home. This assessment will determine if you are eligible for a Home Care Package and which package level best meets your support needs. There are four levels – basic, low-level, intermediate, and high-level.
It is important for the assessors to understand your capabilities with and without support (formal or informal). Aunty Grace can help prepare you to get the most out of your assessment.
After your assessment, My Aged Care will send you a letter to let you know if you are eligible to receive a Home Care Package, and what level of funding you’ve been approved for. If eligible, you will be placed on a national waitlist and notified when your package becomes available. Packages can have significant wait times and are prioritised on a needs basis.
When you receive your letter, call us, and we can guide you through the next steps. While you are waiting we can assist you with interim support services that you may need.
Approximately three months before you can access your package, you will get a ‘Readiness Letter’ from My Aged Care, which will include some paperwork you will need to complete. We can help you fill this out and start a discussion about your support in preparation for when you receive your package.
Once you have been allocated a Home Care Package, you will receive a letter outlining that a package has been assigned to you.
You’ll have 56 days from the date you receive your letter to choose a provider, such as Aunty Grace, and commence services. An extension of 28 days is available should you require more time.
To request an extension simply call My Aged Care or Aunty Grace.
The final step is to create your care/support plan. This is where we get to know you better, learning about your life, and your preferences. We then work with you to tailor a plan that outlines your goals, and the supports required for you to achieve them. Once this plan is complete, we can schedule your first service!
Switching To Aunty Grace is Easy!
If you're looking to switch to a Home Care Provider that provides you with the better care and value, switch to Aunty Grace. It is super easy and switching doesn't mean you have to stop or lose services!
Why Choose Aunty Grace?
If you're unhappy with your current Home Care provider because you aren't getting consistent care, or you can't get in touch with your provider, maybe you are paying too much on fees and service charges or don't hear from your Care Manager... Aunty Grace can help, call us to switch today!
With Aunty Grace, you can expect:
High Satisfaction - We're proud to uphold our commitment to exceptional client experiences. Check out our 5-star reviews on Google:
Anyone with an Aged Care Package and looking for a place to manage funds and all your needs? I highly recommend Auntie Grace. The staff are so very helpful, caring and professional. Thank you Sharon for all you do for Mum, you're wonderful 🙏
Ange Morris
From the first interview with representatives of Aunty Grace we felt 'cared for'. You listened carefully to our needs and concerns, and helped with finding solutions. Then the processes were set up, with a 'Service Schedule arriving promptly, with the 'Financial Report' keeping us up to date on money available. We found that having a 'go to' person who knew us and was our personal support worker was a real bonus. She checks in with us on a regular basis, seeing that all is going well. As my husband's carer I personally find this support of me so lovely. Each time I have rung Aunty Grace there has alwys been a positive response. I hear from friends that the care and support is not of this high quality from other providers. So thank you so much Aunty Grace. Helen Sandy
Helen Sandy
We are very happy with the care and services Aunty Grace has provided for our Mum.
All the staff from the people taking our calls to the service providers nothing seems too much trouble .
Calls are returned promptly .
Jennifer Gaudion
We are a proud partner of Aunty Grace, we service Aunty Grace clients across Melbourne metropolitan.
Our experience with Aunty Grace as a service provider has been phenomenal to say the least. They have The most caring and friendliest staff within the industry. They take time to listen and understand every matter within its merits. From the clients we visit they are all very happy with Aunty Grace and the service they are receiving.
Myself and my staff we are super happy with Aunty Grace. Keep up the great work team.
Yamur Sadiqi
I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me.
I highly recommend Aunty Grace to anyone seeking quality aged care support.
Thank you for everything Aunty Grace Team and especially Sue Hanon!
Suze Nunn
After navigating, reading up and meeting with other Home Care providers I settled on Aunty Grace. They stood out for using normal language from my (the person on the receiving end) point of view, treated me like a person not a "patient" and were totally flexible (including on paying by invoice, not direct debit) and gave good advice on how to make the most of my Level 2 Package. Already, it has made a huge positive practical difference to my life as well as a huge morale boost. All the visiting service people and Aunty Grace staff are lovely and someone answers the phone straight away. Cannot recommend them highly enough.
Esther Gleixner
I heard about aunty grace quite a few times on the radio, when it came time to get a provider for my father I rang Aunty Grace. They got me a case worker who is amazing everything that Aunty grace has organised for dad has been fantastic. Mum is now with Aunty grace and I would not consider any other provider. Aunty Grace help and get things done quickly and with so much care. I highly recommend Aunty Grace to anyone who needs care for their family. I am extremely happy. Thankyou Aunty Grace for all your love and care
Chris Mazziotta
Thank you so much Siqi, you are a credit to Aunty Grace pty Ltd, I was so impressed in your presentation, knowledge and caring of all aspects of care to be given.
I believe that Aunty Grace staff are well informed of all aspects on clients needs and well-being.
We have know doubt Mum will be well carefore
Thank you so much
Carole Taplin
Today I had two very kind and competent men washing all the windows in our house. They did a fabulous job. We have lived here for 28 years and they have never looked that sparkling. Thank you Aunty Grace.
Nadine Watson
We are very happy with our relationship with Aunty Grace, it was difficult to decide who to go with initially but right from the start they have been very supportive and easy to deal with, very attentive and responsive, any queries have been answered immediately and followed up to make sure we’re happy with everything.
Also their pricing structure seems to be the best value, we compared 6 home care providers and in each category they came out as the best value. We feel like they really care and we’re not just a number.
Leah White
Anyone with an Aged Care Package and looking for a place to manage funds and all your needs? I highly recommend Auntie Grace. The staff are so very helpful, caring and professional. Thank you Sharon for all you do for Mum, you're wonderful 🙏
Ange Morris
From the first interview with representatives of Aunty Grace we felt 'cared for'. You listened carefully to our needs and concerns, and helped with finding solutions. Then the processes were set up, with a 'Service Schedule arriving promptly, with the 'Financial Report' keeping us up to date on money available. We found that having a 'go to' person who knew us and was our personal support worker was a real bonus. She checks in with us on a regular basis, seeing that all is going well. As my husband's carer I personally find this support of me so lovely. Each time I have rung Aunty Grace there has alwys been a positive response. I hear from friends that the care and support is not of this high quality from other providers. So thank you so much Aunty Grace. Helen Sandy
Helen Sandy
We are very happy with the care and services Aunty Grace has provided for our Mum.
All the staff from the people taking our calls to the service providers nothing seems too much trouble .
Calls are returned promptly .
Jennifer Gaudion
We are a proud partner of Aunty Grace, we service Aunty Grace clients across Melbourne metropolitan.
Our experience with Aunty Grace as a service provider has been phenomenal to say the least. They have The most caring and friendliest staff within the industry. They take time to listen and understand every matter within its merits. From the clients we visit they are all very happy with Aunty Grace and the service they are receiving.
Myself and my staff we are super happy with Aunty Grace. Keep up the great work team.
Yamur Sadiqi
I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me.
I highly recommend Aunty Grace to anyone seeking quality aged care support.
Thank you for everything Aunty Grace Team and especially Sue Hanon!
Suze Nunn
After navigating, reading up and meeting with other Home Care providers I settled on Aunty Grace. They stood out for using normal language from my (the person on the receiving end) point of view, treated me like a person not a "patient" and were totally flexible (including on paying by invoice, not direct debit) and gave good advice on how to make the most of my Level 2 Package. Already, it has made a huge positive practical difference to my life as well as a huge morale boost. All the visiting service people and Aunty Grace staff are lovely and someone answers the phone straight away. Cannot recommend them highly enough.
Esther Gleixner
I heard about aunty grace quite a few times on the radio, when it came time to get a provider for my father I rang Aunty Grace. They got me a case worker who is amazing everything that Aunty grace has organised for dad has been fantastic. Mum is now with Aunty grace and I would not consider any other provider. Aunty Grace help and get things done quickly and with so much care. I highly recommend Aunty Grace to anyone who needs care for their family. I am extremely happy. Thankyou Aunty Grace for all your love and care
Chris Mazziotta
Thank you so much Siqi, you are a credit to Aunty Grace pty Ltd, I was so impressed in your presentation, knowledge and caring of all aspects of care to be given.
I believe that Aunty Grace staff are well informed of all aspects on clients needs and well-being.
We have know doubt Mum will be well carefore
Thank you so much
Carole Taplin
Today I had two very kind and competent men washing all the windows in our house. They did a fabulous job. We have lived here for 28 years and they have never looked that sparkling. Thank you Aunty Grace.
Nadine Watson
We are very happy with our relationship with Aunty Grace, it was difficult to decide who to go with initially but right from the start they have been very supportive and easy to deal with, very attentive and responsive, any queries have been answered immediately and followed up to make sure we’re happy with everything.
Also their pricing structure seems to be the best value, we compared 6 home care providers and in each category they came out as the best value. We feel like they really care and we’re not just a number.
Leah White
Anyone with an Aged Care Package and looking for a place to manage funds and all your needs? I highly recommend Auntie Grace. The staff are so very helpful, caring and professional. Thank you Sharon for all you do for Mum, you're wonderful 🙏
Ange Morris
From the first interview with representatives of Aunty Grace we felt 'cared for'. You listened carefully to our needs and concerns, and helped with finding solutions. Then the processes were set up, with a 'Service Schedule arriving promptly, with the 'Financial Report' keeping us up to date on money available. We found that having a 'go to' person who knew us and was our personal support worker was a real bonus. She checks in with us on a regular basis, seeing that all is going well. As my husband's carer I personally find this support of me so lovely. Each time I have rung Aunty Grace there has alwys been a positive response. I hear from friends that the care and support is not of this high quality from other providers. So thank you so much Aunty Grace. Helen Sandy
Helen Sandy
We are very happy with the care and services Aunty Grace has provided for our Mum.
All the staff from the people taking our calls to the service providers nothing seems too much trouble .
Calls are returned promptly .
Jennifer Gaudion
We are a proud partner of Aunty Grace, we service Aunty Grace clients across Melbourne metropolitan.
Our experience with Aunty Grace as a service provider has been phenomenal to say the least. They have The most caring and friendliest staff within the industry. They take time to listen and understand every matter within its merits. From the clients we visit they are all very happy with Aunty Grace and the service they are receiving.
Myself and my staff we are super happy with Aunty Grace. Keep up the great work team.
Yamur Sadiqi
We are a proud partner of Aunty Grace, we service Aunty Grace clients across Melbourne metropolitan.
Our experience with Aunty Grace as a service provider has been phenomenal to say the least. They have The most caring and friendliest staff within the industry. They take time to listen and understand every matter within its merits. From the clients we visit they are all very happy with Aunty Grace and the service they are receiving.
Myself and my staff we are super happy with Aunty Grace. Keep up the great work team.
Yamur Sadiqi
I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me.
I highly recommend Aunty Grace to anyone seeking quality aged care support.
Thank you for everything Aunty Grace Team and especially Sue Hanon!
Suze Nunn
After navigating, reading up and meeting with other Home Care providers I settled on Aunty Grace. They stood out for using normal language from my (the person on the receiving end) point of view, treated me like a person not a "patient" and were totally flexible (including on paying by invoice, not direct debit) and gave good advice on how to make the most of my Level 2 Package. Already, it has made a huge positive practical difference to my life as well as a huge morale boost. All the visiting service people and Aunty Grace staff are lovely and someone answers the phone straight away. Cannot recommend them highly enough.
Esther Gleixner
I heard about aunty grace quite a few times on the radio, when it came time to get a provider for my father I rang Aunty Grace. They got me a case worker who is amazing everything that Aunty grace has organised for dad has been fantastic. Mum is now with Aunty grace and I would not consider any other provider. Aunty Grace help and get things done quickly and with so much care. I highly recommend Aunty Grace to anyone who needs care for their family. I am extremely happy. Thankyou Aunty Grace for all your love and care
Chris Mazziotta
Thank you so much Siqi, you are a credit to Aunty Grace pty Ltd, I was so impressed in your presentation, knowledge and caring of all aspects of care to be given.
I believe that Aunty Grace staff are well informed of all aspects on clients needs and well-being.
We have know doubt Mum will be well carefore
Thank you so much
Carole Taplin
Today I had two very kind and competent men washing all the windows in our house. They did a fabulous job. We have lived here for 28 years and they have never looked that sparkling. Thank you Aunty Grace.
Nadine Watson
We are very happy with our relationship with Aunty Grace, it was difficult to decide who to go with initially but right from the start they have been very supportive and easy to deal with, very attentive and responsive, any queries have been answered immediately and followed up to make sure we’re happy with everything.
Also their pricing structure seems to be the best value, we compared 6 home care providers and in each category they came out as the best value. We feel like they really care and we’re not just a number.
Leah White
Anyone with an Aged Care Package and looking for a place to manage funds and all your needs? I highly recommend Auntie Grace. The staff are so very helpful, caring and professional. Thank you Sharon for all you do for Mum, you're wonderful 🙏
Ange Morris
From the first interview with representatives of Aunty Grace we felt 'cared for'. You listened carefully to our needs and concerns, and helped with finding solutions. Then the processes were set up, with a 'Service Schedule arriving promptly, with the 'Financial Report' keeping us up to date on money available. We found that having a 'go to' person who knew us and was our personal support worker was a real bonus. She checks in with us on a regular basis, seeing that all is going well. As my husband's carer I personally find this support of me so lovely. Each time I have rung Aunty Grace there has alwys been a positive response. I hear from friends that the care and support is not of this high quality from other providers. So thank you so much Aunty Grace. Helen Sandy
Helen Sandy
We are very happy with the care and services Aunty Grace has provided for our Mum.
All the staff from the people taking our calls to the service providers nothing seems too much trouble .
Calls are returned promptly .
Jennifer Gaudion
We are a proud partner of Aunty Grace, we service Aunty Grace clients across Melbourne metropolitan.
Our experience with Aunty Grace as a service provider has been phenomenal to say the least. They have The most caring and friendliest staff within the industry. They take time to listen and understand every matter within its merits. From the clients we visit they are all very happy with Aunty Grace and the service they are receiving.
Myself and my staff we are super happy with Aunty Grace. Keep up the great work team.
Yamur Sadiqi
I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me.
I highly recommend Aunty Grace to anyone seeking quality aged care support.
Thank you for everything Aunty Grace Team and especially Sue Hanon!
Suze Nunn
After navigating, reading up and meeting with other Home Care providers I settled on Aunty Grace. They stood out for using normal language from my (the person on the receiving end) point of view, treated me like a person not a "patient" and were totally flexible (including on paying by invoice, not direct debit) and gave good advice on how to make the most of my Level 2 Package. Already, it has made a huge positive practical difference to my life as well as a huge morale boost. All the visiting service people and Aunty Grace staff are lovely and someone answers the phone straight away. Cannot recommend them highly enough.
Esther Gleixner
I heard about aunty grace quite a few times on the radio, when it came time to get a provider for my father I rang Aunty Grace. They got me a case worker who is amazing everything that Aunty grace has organised for dad has been fantastic. Mum is now with Aunty grace and I would not consider any other provider. Aunty Grace help and get things done quickly and with so much care. I highly recommend Aunty Grace to anyone who needs care for their family. I am extremely happy. Thankyou Aunty Grace for all your love and care
Chris Mazziotta
Thank you so much Siqi, you are a credit to Aunty Grace pty Ltd, I was so impressed in your presentation, knowledge and caring of all aspects of care to be given.
I believe that Aunty Grace staff are well informed of all aspects on clients needs and well-being.
We have know doubt Mum will be well carefore
Thank you so much
Carole Taplin
Today I had two very kind and competent men washing all the windows in our house. They did a fabulous job. We have lived here for 28 years and they have never looked that sparkling. Thank you Aunty Grace.
Nadine Watson
We are very happy with our relationship with Aunty Grace, it was difficult to decide who to go with initially but right from the start they have been very supportive and easy to deal with, very attentive and responsive, any queries have been answered immediately and followed up to make sure we’re happy with everything.
Also their pricing structure seems to be the best value, we compared 6 home care providers and in each category they came out as the best value. We feel like they really care and we’re not just a number.
Leah White
Anyone with an Aged Care Package and looking for a place to manage funds and all your needs? I highly recommend Auntie Grace. The staff are so very helpful, caring and professional. Thank you Sharon for all you do for Mum, you're wonderful 🙏
Ange Morris
From the first interview with representatives of Aunty Grace we felt 'cared for'. You listened carefully to our needs and concerns, and helped with finding solutions. Then the processes were set up, with a 'Service Schedule arriving promptly, with the 'Financial Report' keeping us up to date on money available. We found that having a 'go to' person who knew us and was our personal support worker was a real bonus. She checks in with us on a regular basis, seeing that all is going well. As my husband's carer I personally find this support of me so lovely. Each time I have rung Aunty Grace there has alwys been a positive response. I hear from friends that the care and support is not of this high quality from other providers. So thank you so much Aunty Grace. Helen Sandy
Helen Sandy
We are very happy with the care and services Aunty Grace has provided for our Mum.
All the staff from the people taking our calls to the service providers nothing seems too much trouble .
Calls are returned promptly .
Jennifer Gaudion
We are a proud partner of Aunty Grace, we service Aunty Grace clients across Melbourne metropolitan.
Our experience with Aunty Grace as a service provider has been phenomenal to say the least. They have The most caring and friendliest staff within the industry. They take time to listen and understand every matter within its merits. From the clients we visit they are all very happy with Aunty Grace and the service they are receiving.
Myself and my staff we are super happy with Aunty Grace. Keep up the great work team.
Yamur Sadiqi
Value for Money - Our low fees and attentive service makes Aunty Grace the best value fully-managed Home Care Packages in the industry. The quality and 'market value' pricing of our services means that you can always get the service you need at a fair price.
Reliability - We deliver over 98% of services with a worker that is hand-picked to meet your needs and preferences, a figure that is unmatched in the industry.
Check out how Aunty Grace can make your Home Care experience better:
Give Aunty Grace a call to make the switch, one of our Home Care Specialists will work with you to discuss your services and arrange to meet with your local Care Manager. They will arrange for a Home Visit and have your tailored Care Plan and services running with little to no interruption to your care! Switching doesn't have to be difficult... Call Aunty Grace to have Home Care your way!
We guarantee you will notice the Aunty Grace difference... Love us, or we will refund your first three months of fees! 🥰
One of our Expert Care Managers will come and meet you to tailor your Home Care Plan - when you join Aunty Grace, your local Care Manager will visit you in your home to understand your needs and comprehensively assess your home environment. When your circumstances change, we'll come out to see you again. Your Care Manager will regularly check in to make sure we never miss an opportunity to better support you.
Working with your Care Manager you will also have Comprehensive Care Team - Each client receives a dedicated team, including a Care Manager for personalized service planning, a Service Coordinator for service management, and accessible Concierge support for all needs.
Within no time at all, you can expect to receive Quality Services - The 'Aunty Grace Model of Care' is designed to enhance your independence and community engagement, supported by a wide range of professional services. We work with a great selection of Nurses, Physios, OT's, Podiatrists, meal providers, community groups and others to make sure we can give you the services you want and need.
You will also get Genuine Choice - You have the freedom to choose your caregiver, with easy replacement options and the possibility to continue with a preferred worker. If you aren't happy with a worker, simply let us know and we can replace them quickly and easily for you.
