Client Testimonials for Aunty Grace
At Aunty Grace, we believe the best way to understand the care we provide is to hear from the people we support. Our clients and their families have shared kind words about their experiences, and we're proud to share them with you.
These heartfelt testimonials speak to the moments that matter most — feeling supported to stay independent, receiving clinical care that makes life easier, or simply knowing there's someone reliable and caring by their side.
We’re grateful to those who’ve taken the time to share their experiences, and we hope their words give you a sense of what Aunty Grace is all about.
Check out some of our 5-star reviews from our Aunty Grace community:
'Aunty Grace, we truly appreciate the excellent service you provide. We are very pleased with your team and feel comfortable and well-supported by the carers you provide. We highly recommend your services to others.'
- Maria, representative of an Aunty Grace client since 2023
'Well what can I say about Aunty Grace/ Trudy. So kind thoughtful nothing ever to much trouble. We had a visit from Trudy today & I had been so sick all week we. had coffee & a chat (as always) when she left she made a huge difference to my week. She always makes my husband & I feel very special. She brightened up my whole week. You are a very lucky to have Trudy she is a very very special lady.
I picked Aunty Grace because I loved the name but have found its full of lovely people who really do care.'
- Judy, client since 2022 discusses her experience with Aunty Grace and her Care Manager, Trudy
'Navigating aged care can be a nightmare however we have been using aunty grace and they have been amazing with both my parents, care manager Peter has been a blessing we can’t thank him enough for all that he has organized for my parents it’s been effortless as we are busy working the carers have been great they have organised supplies for dad’s needs and in a timely manner.
I would highly recommend them ur loved ones would be well looked after thank you aunty grace.'
- Elizabeth, representative of two Aunty Grace clients since 2022 discussing her experience with Aunty Grace and their Care Manager, Peter
'We have been clients of Aunty Grace for two years and are very satisfied with the service they provide.
The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered.
The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand.
I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!.'
- Robert, representative of an Aunty Grace client since 2023
'Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days.
I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.'
- John, representative of an Aunty Grace client since 2024
'I heard about aunty grace quite a few times on the radio, when it came time to get a provider for my father I rang Aunty Grace. They got me a case worker who is amazing everything that Aunty grace has organised for dad has been fantastic. Mum is now with Aunty grace and I would not consider any other provider.
Aunty Grace help and get things done quickly and with so much care. I highly recommend Aunty Grace to anyone who needs care for their family. I am extremely happy. Thankyou Aunty Grace for all your love and care'
- Chris, representative of two Aunty Grace clients since 2024
'I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me.
I highly recommend Aunty Grace to anyone seeking quality aged care support.
Thank you for everything Aunty Grace Team and especially Sue!'
- Suze, representative of an Aunty Grace client since 2023
'After navigating, reading up and meeting with other Home Care providers I settled on Aunty Grace. They stood out for using normal language from my (the person on the receiving end) point of view, treated me like a person not a "patient" and were totally flexible (including on paying by invoice, not direct debit) and gave good advice on how to make the most of my Level 2 Package. Already, it has made a huge positive practical difference to my life as well as a huge morale boost.
All the visiting service people and Aunty Grace staff are lovely and someone answers the phone straight away. Cannot recommend them highly enough.'
- Esther, Aunty Grace client since 2024
Check out Aunty Grace on Google for more reviews direct from our Aunty Grace community!
We're truly grateful to our clients for welcoming us into their lives. Every shared experience reminds us why we do what we do — it's all part of our commitment to the Aunty Grace community and what makes the Aunty Grace difference so special.
